Servicing & Maintenance

Gemini technology have over 20 years experience servicing and maintaining their turn-key systems. In recent times we have also taken on service contracts of customers 3rd party equipment to keep them operational.

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Vast Experience & Quick responses.​

• Large team of Service Engineers with extensive experience.

• Large team enables us to respond quickly.

• Flexible to respond without prior contract.
• Work on fault until a solution is achieved.
• Detailed Service Reports for customer & GEMINI records.
• Advice on spares and improvements.

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Flexibility to Service 3rd Party Systems

• Gemini have taken over servicing several 3rd party facilities.
• Already resolved many customer faults with these facilities.
• Gemini can reverse engineer control units as circuits and supporting documentation is rarely available.
• Can provide spares list and replacements for discontinued parts.
• Able to provide solutions to known mechanical/electrical problems.

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Facility Health Checks and Assessment.

• Free health check to confirm facility meets latest safety standards.
• Advice on upgrade options if required
• Free report of Health Check to provide  justification to Purchasing Departments.
• Provide detailed plan of how we can get your machine working back at its optimum.

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Service Contract Options

• Standard UK/Overseas Service Contract
• Premium UK/Overseas Service Contract

• Standard UK/Overseas Call-out Contract
• Premium UK/Overseas Call-out Contract

• Standard/Premium Emergency Call-out rates.

• Bespoke Service contracts to suit you.

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Standard Service Contract
• 1 service per year.
• Full day on site for 1-2 engineers.
• Unlimited parts up to £100 to maintain facility.
• 50-100+ point check service report.
• Full system tested and adjusted if necessary to improve performance

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Standard Call-out Contract
• 1 service per year.
• Full day on site for 1-2 engineers.
• Unlimited parts up to £100 to maintain facility.
• 50-100+ point check service report.
• Full system tested and adjusted if necessary to improve performance
• Up to 4 Call-outs per year.
• 48-72 hour on site response to diagnose fault.

Premium Service Contract
• 2 services per year.
• Full day on site for 1-2 engineers.
• Unlimited parts to maintain facility.
• 50-100+ point check service report.
• Full system tested and adjusted if necessary to improve performance

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Premium Call-out Contract
• 2 services per year.
• Full day on site for 1-2 engineers.
• Unlimited parts to maintain facility.
• 50-100+ point check service report.
• Full system tested and adjusted if necessary to improve performance
• Unlimited Call-outs per year.
• 24 hour on site response to diagnose fault.

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Our service team provide on-going support throughout the lifetime of your machinery, and beyond.
Gemini Service engineers are fully experience in working on Licensed Sites, such as Sellafield, AWE, Rosyth etc.

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Gemini are capable of working to strict time scales and are understanding of the need to meet production requirements.

We are committed to providing high quality after-sales 
service to our customers for all products and can keep 
your equipment operating efficiently, with our many years 
of experience maintaining complex special purpose equipment.